Rolling out a critical business system like Microsoft Dynamics CRM can present some challenges in the bandwidth of your teams. Whether IT or the business owns CRM, identifying which resources will own and support CRM is par for the course. In this session, we will present a case study of how CLEAResult has dealt with these challenges. Through interactive discussion, participants will explain challenges they have encountered and exchange ideas on how to build the infrastructure of human resources to support CRM success.
